Terms and Conditions for Balloon Boutique By Mel

1. Introduction

These terms and conditions govern your use of our services and products. By placing an order and paying the 50% non-refundable booking fee, you agree to these terms.

2. Services Offered

  • We provide balloon decoration services for events, including but not limited to parties, weddings, and corporate events.

3. Orders and Payment

  • All orders must be placed at least 10 days in advance.
  • A 50% non-refundable booking fee is required at the time of booking. This fee is transferable, subject to availability.
  • The remaining balance is due 10 days before the event.
  • Payments can be made via Zell and Venmo as they do not incur transaction fees. Additionally, We accept credit card and cash payments. please be aware a 3.5% transaction fee will be applied to all credit card payments
  • Clients understand that by paying the booking fee, they are agreeing to these terms and conditions.

4. Cancellations and Refunds

  • Cancellations made 10 days prior to the event will receive a full refund of the balance, excluding the booking fee.
  • Cancellations will forfeit the booking fee.

5. Delivery and Setup

  • A delivery and installation fee of 30% of the total setup cost will be charged. This includes a delivery radius of up to 20 miles from our location.
  • For any additional miles beyond the 20-mile radius, there will be an extra charge of $2.00 per mile.
  • All products are delivered and installed "as is." Once balloons are in the client's possession, they are no longer our responsibility. Please see balloon aftercare.
  • Balloons will last 1-2 days at best outdoors.

6. Liability

  • Clients must declare any latex allergies before booking.
  • Balloons pose a choking hazard and should not be left unattended around children. Clients are responsible for supervising children near any setup.
  • The client gives permission to use command hooks on any interior wall and understands the risk of damage.
  • The client gives permission to use adhesive hooks on exterior walls and understands the risk of damage.
  • Balloons should not be placed in direct sunlight, near radiators, or left in cars/sheds overnight.
  • Balloons are delicate; please avoid letting children play near them or exposing them to sharp objects.

7. Product Quality

  • We strive for the highest quality in our products. If you are not satisfied with your order, please contact us within 1 hour of delivery.

8. Intellectual Property

  • All content, designs, and logos are the property of Balloon Boutique By Mel. Unauthorized use is prohibited.

9. Governing Law

These terms and conditions are governed by the laws of New York State.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting on our website. *Contact Us*

For questions regarding these terms, please contact us at your [email protected]